Shannon, Office Manager
Shannon joined our practice in 2021 and quickly became an invaluable part of the team. With over a decade of experience in both the clinical and administrative sides of dentistry, she brings a unique perspective and a calm, confident presence to our office.
Since earning her Expanded Functions Dental Assistant (EFDA) certification, Shannon has taken on a broader role that now includes office management. She oversees the day-to-day operations of the practice, helping ensure everything runs smoothly behind the scenes.
Whether she’s working directly with patients or managing the administrative details, Shannon is committed to creating a positive, welcoming experience for everyone who walks through our door.
Outside of work, Shannon enjoys music festivals, visiting museums, and spending time with friends.
Cheryl Best, Treatment Coordinator
Cheryl has been with the practice since 2003 and now works remotely from sunny Florida, supporting our team and patients with the same dedication she’s always brought to the office.
She handles new patient communications, coordinates treatment plans, and assists with administrative support.
Cheryl is a proud mom, grandmom, and unapologetic geek who enjoys Dungeons & Dragons, crafting Halloween props, and living the laid-back Jimmy Buffett lifestyle in Latitude Margaritaville with her husband.
Andrea Layos, Dental Assistant
Andrea (pronounced Ahn-drey-ah) joined our practice in 2014 with over two decades of dental experience including a stint working with the clinical group leaders at the University of Pennsylvania’s School of Dentistry. Andrea has been a great addition to our team.
She excels at putting patients at ease especially those with a history of dental anxiety. She believes making the patients comfortable is the most important part of her job.
Andrea says, “My favorite part of the job is seeing patients happy at the end of their treatment.”
Born and raised in the Philippines, Andrea has been married for over 30 years, has three children and speaks both English and Tagalog.
Becca, Expanded Function Dental Assistant
Becca has been working alongside Dr. Conover since 2022. As an expanded functions dental assistant, she plays a key role in delivering the high level of care our patients have come to expect.
Becca loves helping people feel more confident, especially when they see the life-changing results of cosmetic dentistry. “It’s really rewarding to be part of something that makes such a big difference in someone’s life,” she says.
Outside the office, Becca enjoys spending time with her husband, Jim, and their dog, Jewels. Her perfect day off includes a trip to the beach and some well-earned relaxation.
Tatiana, Hygienist
In her years as a hygienist Tatiana has had the opportunity to to work with a wide variety of patients of all ages and levels of health. Her background gives her a strong foundation in prevention and treatment of periodontal disease.
Tatiana is very passionate about patient education and creating an overall comfortable experience for each patient, which is just one of the reasons why we are so excited about her joining our team.
When she isn’t saving the world one tooth at a time, Tatiana enjoys water color painting, roller skating and being outdoors with her dog.
Donna, Front Desk Coordinator
Donna has been in the customer service industry for over 20 years and it shows! The kindness and consideration she shows our patients is why she is so successful here in her role with us.
Donna loves to spend time with her family, friends and her furbaby Petey. Her favorite saying is from her favorite “Friends”, “I’ll be there for you!”